We offer a wide range of UGG boots, shoes, slippers and clogs for women, men, children and unisex wear. Our collections include Classic UGG Boots, Alpine UGG Boots, Lace UGG Boots, Tasman Slippers, Scuffs, Platform Slippers and Comfort Clogs.

Yes. We offer a variety of products for women, men, children and unisex customers.

According to our store policy, we sell original Australian UGG boots and footwear from brands owned by Australian companies.

We recommend checking the size label on your sports shoes or sneakers, such as Nike, Adidas or Puma. EU, UK and US sizes shown on your existing footwear are usually the most reliable reference.

Please do not rely only on AU sizing, as different footwear manufacturers may use different AU size standards.

Please contact us through the live chat at the bottom-right corner of the website before placing your order. Our team will be happy to help you choose the correct size.

Yes. Our size guide includes CM, EU, US and UK footwear measurements, as well as children's, headwear and glove sizing information.

Orders are generally processed within 1–7 business days.

Orders are usually shipped within 1–7 business days.

Delivery generally takes approximately 5–10 business days after shipment. Actual delivery times may vary depending on the destination, local carrier and customs procedures.

Yes. We offer shipping to customers worldwide.

Yes — Free Worldwide Shipping is offered exclusively on our official store, originalaustralianuggs.com. The shipping cost is included in the product price, so no additional shipping charge is added at checkout.

No. Any taxes, customs duties or import charges applied by the destination country are the customer's responsibility.

Once your order has been shipped, tracking information may be provided with your shipping confirmation. If you need help tracking your parcel, please contact us through the online chat or Contact Us form.

If an order is unclaimed or returned to us, a shipping cost of US$50 per returned pair may be deducted from the refund amount, where applicable.

We accept:

• Visa credit and debit cards
• Mastercard credit and debit cards
• Verified PayPal accounts

Our base currency is US dollars (USD).

Yes. Our online store pages are protected with a 256-bit SSL certificate. Card ownership verification may be required for card payments to help prevent fraudulent transactions.

Yes. Verified PayPal payments are accepted for orders within Australia and international orders.

Yes. We accept size exchanges within 10 days from the delivery date if the wrong size was selected.

The customer is responsible for the costs associated with returning and exchanging an item.

Our policy does not generally allow refunds for change-of-mind reasons. Refunds are not available because the customer changed their mind, found the item cheaper elsewhere, no longer likes the product, or for similar reasons.

An order may only be cancelled and refunded if we are unable to ship the ordered item. Cancellations for change-of-mind or other personal reasons are not accepted under our policy.

Our products are covered against defective craftsmanship for one month from the purchase date. If the item can be repaired, it will be repaired. If it cannot be repaired, it may be replaced with a new item.

The warranty does not cover normal wear and tear, damage caused by careless or negligent use, or shipping costs for repairable items.

You can contact us through the Contact Us form on our website or use the online chat located at the bottom-right corner of any page.

Yes. We strongly recommend contacting us through live chat before placing your order if you are unsure which size to choose.